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  1. If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page. Head to our page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status).

    • Billing

      If you’re not using your own device, read our help on...

    • My Virgin Media APP

      Do it all in the My Virgin Media app . Whether you're a...

  2. Aug 1, 2017 · Sign in for the Full Service. Just click this link: Check Service Status or go to My Virgin Media. If you're accessing it for the first time, make sure you have your Account number and Area reference number to hand - you can find these details at the top right-hand corner of your bill.

  3. If your Virgin Plus services are still down once power is restored, use our Virtual repair tool to troubleshoot. Enter your address to see if your area is affected by an outage. Check services status. Explore our support content and take advantage of our helpful self-serve options.

  4. Oct 1, 2018 · We'll show you how to check if there's a problem in your area, run a diagnostic test for your services, see what we're doing to fix any issues and you can also register for status updates by email or text.

  5. We'll show you how to check if there's a problem in your area, run a diagnostic test for your services, see what we're doing to fix any issues and you can also register for status updates by...

    • 2 min
    • 278.9K
    • Virgin Media Help
  6. Mar 22, 2024 · On this video it says I can access Service status with a phone number and postcode, without signing in; Please can someone tell me if that is possible and what URL I need to find it. How to check if there's a problem with my Virgin Media services? https://www.youtube.com/watch?v=EDmb0UllKX4

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  8. Service status. Help and support. My Virgin Media makes managing your account easier with all your information in one place. Access your bills, diagnose faults and manage your package.

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