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  1. If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page. Head to our page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status).

    • Billing

      If you’re not using your own device, read our help on...

    • My Virgin Media APP

      Do it all in the My Virgin Media app . Whether you're a...

  2. Aug 1, 2017 · Our Service Status is a really simple, yet very clever way to help you run tests, check for local issues, restart and reboot your Virgin Media kit and even to book or reschedule visits from our engineers.

  3. Having problems with your Internet service today? Check the current status of the Virgin Plus network in your area and get live updates.

  4. We'll show you how to check if there's a problem in your area, run a diagnostic test for your services, see what we're doing to fix any issues and you can also register for status updates by...

    • 2 min
    • 278.9K
    • Virgin Media Help
  5. Oct 1, 2018 · We'll show you how to check if there's a problem in your area, run a diagnostic test for your services, see what we're doing to fix any issues and you can also register for status updates by email or text.

  6. If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area.

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  8. Visit the Downdetector Methodology page to learn more about how Downdetector collects status information and detects problems. Virgin Media outage and reported problems chart. Stay up to date. Virgin Media outage map with current reported problems and downtime.

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