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    • My Virgin service update website

      • If you're a Virgin Media customer you can visit the My Virgin service update website to check the service status where you live when the site is working. To find out if there are problems in your area, enter your postcode.
      www.the-sun.com/money/747428/virgin-media-down-check-service-status/
  1. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Next, tap Check. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone.

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      If you’re not using your own device, read our help on...

    • My Virgin Media APP

      Do it all in the My Virgin Media app . Whether you're a...

  2. Aug 1, 2017 · Our Service Status is a really simple, yet very clever way to help you run tests, check for local issues, restart and reboot your Virgin Media kit and even to book or reschedule visits from our engineers. There's three easy ways to access Service Status information. 1. Click the Link

  3. Nov 3, 2023 · How do I check if my internet is down if I’m with Virgin Media? You can check Virgin Medias service status on its website , or through the Virgin Media app. For more on Vodafone broadband help and problems, read our guide .

    • Joe Svetlik
  4. Oct 1, 2018 · We'll show you how to check if there's a problem in your area, run a diagnostic test for your services, see what we're doing to fix any issues and you can also register for status updates by email or text.

  5. Check your network. We’ll test the cable coming into your home for issues or planned outages.

  6. If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area.

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  8. Virgin Media Outage Map. The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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