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  1. View the status of your refund claim in Your Orders. To view the status of your claim: Go to Your Orders. Locate your order in the orders list. Select Problem with Order. You'll see the current status of the claim in the Refund Request Status section. It can take up to one week to process requests.

  2. Start, manage or track your Amazon claim with Asurion. ... Resume or check the status of an open claim. What to expect. Learn more about your coverage and how claims ...

  3. For items sold by Amazon Global Store and for Marketplace items delivered using Prime, contact us. For items bought on third-party sites using Amazon Pay, go to Amazon Pay help. For claims covering property damage or personal injury, go to A-to-z Guarantee claims for Property Damage and Personal Injury.

  4. Visit the Amazon Customer Service website to find answers to common problems, use online chat, or call customer service for support.

  5. Check the Status of Your Refund; Replace a Damaged, Defective, or Broken Item ... we'll use this information to improve our online Help. ... Amazon.com.ca ULC | 40 ...

  6. Check your refund status. Go to Your Orders. Select View Return/Refund Status. You’ll be able to see your refund details. You can also check the status of your refund by going to Your Orders and selecting View order details. The refund status is displayed in the Order Summary. Missing refunds

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  8. For all approved claims we will either repair or replace the product, or reimburse you for your product. In some cases, your product will be replaced with a new, refurbished or recertified replacement product of like kind and quality. You may be issued a cash credit or an amazon gift card, not to exceed the purchase price on your product receipt.

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