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  1. ABE Manage My Case provides customers with information about their benefits, including application status, redetermination status, recent notices and benefit amounts. Customers can also submit redeterminations and changes and request new benefit programs. Visit DHS ABE Customer Support Center for more information on how to manage your account ...

    • Online
    • By Phone
    • In Person - at Your Local Family Community Resource Center
    • Don't Miss Out!
    Use the ABE Manage My Caseportal to manage your Medical, SNAP and Cash benefits - online, anytime.
    Find out more about linking your existing case to ABE Manage My Case (pdf) and review the ABE Customer Guide (pdf) by visiting the ABE Customer Support Center.
    Call the DHS Help Line at 1-800-843-6154; 1-866-324-5553 TTY
    Follow the prompts for SNAP, Cash and Medical benefits to speak to a Customer Service Agent.
    Carry, mail or fax information to your local Family Community Resource Center.
    Use the DHS Office Locatorto locate your local office.

    Act quick or your benefits may STOP. 1. Complete your Redetermination and Mid Point Reports on time. 2. Reschedule an appointment when needed

  2. Manage My Case. Whether you used ABE to submit your application or you have been receiving benefits for years, you can use ABE Manage My Case in ABE to: Check the status of your benefits. Renew benefits. Report changes in income, household members, expenses or new address. Upload documents. View notices and benefit details.

  3. Then click the Next button at the bottom of the page. Start a new application for Health care coverage, SNAP, Cash Assistance, and/or Medicare Savings Program. For most people, it will take approximately 30 minutes to fill out the application. Keep working on an application that you have already started. Check the status or view an application ...

  4. If you have an ABE User account and have a question or encounter a problem, use the ABE User Assistance form. If you do not have an ABE User account, send an email to abe.questions@illinois.gov. Send as much information about the question or problem as possible, including: Your name. Your ABE User ID. Your Case or Application Number (if available)

  5. Sep 6, 2024 · Step 3: After logging in, select ‘Link your account’. Enter your date of birth and Social Security Number or Individual ID number. This one-time process will link your ABE account to your benefit case information. R.

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  7. Use Apply for Benefits to submit an application for benefits and upload supporting documents If yo u have an existing case or submitted an application, use Manage My Case (MMC) to do things like check the status of that application, view benefit details, report a change, renew benefits, upload documents, and link to the online appeals portal.