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Register your accessibility needs or personal circumstances. If you find it difficult to access any of our services due to a disability or personal circumstance, we can make adjustments to help you manage your account. Please let us know by calling 150 on a Virgin Media phone. Or you can also call, text or video relay us on 0345 454 1111*.
- Overview
- Calling Virgin Media
- Chatting Online with Virgin Media
- Communicating Through the Virgin Media Community Forums
- Using the Accessibility Services Options
- Utilizing Online Forms for Virgin Media Ireland
There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. Virgin Media does not have a contact email, so employ a different method contact them. You can call, live message, use the community forums, or use a relay service to get the help you need.
Call 150 from any UK Virgin Media phone or mobile.
The 150 number is free from charges, and is recommended for most questions about broadband, TV, and landline services. This line is open seven days a week, from 8am to 10pm.
You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. If possible, avoid calling when you are rushed for time.
Dial 780 for mobile services from any UK Virgin Media mobile.
This number is specifically for questions about mobile services, and can only be accessed from a Virgin Media mobile phone. This line is available from 8am to 10pm, Monday to Sunday.
Use Virgin Media phone lines when calling from a different provider.
Select a relevant topic on the contact page of Virgin Media.
Both Virgin Media UK and Virgin Media Ireland provide a live, online messaging service with customer service representatives. This is also recommended for most enquiries about broadband. TV, phone, and mobile services.
The Virgin Media UK live chat service is available at
from 8am to 8pm, Monday to Saturday.
The Virgin Media Ireland live chat service can be found at
from 9am to 5pm, Monday to Saturday.
Browse through the Virgin Media community forums.
The Virgin Media UK and Virgin Media Ireland each provide a community forum, where both customers and Virgin Media representatives will answer questions. There are numerous sections for each Virgin Media service.
The UK community forum is at
The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums.
Use the search bar to find relevant boards.
The search bar is located at the top of the page, and searching a few key words about your question or issue will bring up relevant community results. There is a large amount of content in the forums, so it's likely that your problem or question has already been answered.
Call the text relay freephone number on 18001 0800 052 2164.
This is a service for deaf, hard of hearing, or speech impaired Virgin Media UK customers. The text-to-voice and voice-to-text services are provided by relay assistants.
Use the video relay service for sign language users.
Customers who use British Sign Language can use their webcam to connect with Virgin Media UK, via the video relay service. You will communicate with a qualified sign language interpreter, who will relay the information to the contact team.
The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm.
Fill in the Virgin Media Ireland alternative contact form.
Click on “Write to us” on the Virgin Media Ireland contact page.
has the three options of technical support, customer support, and mobile support. Select the option most fitting for your enquiry, and click on the online form button.
Only Virgin Media Ireland provides online forms for contact. Virgin Media UK does not provide this service.
Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time.
Give thorough and clear information about your issue or enquiry. Make sure you select the correct contact reason so that the right representative can help you.
You can add attachments in this section of the contact form. This is useful if photos will help your explanation.
Download the Virgin Media Connect app now. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the ...
- Yes. You can download it on the App Store or Google Play for absolutely nothing.
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Sep 3, 2023 · To get the password, follow these steps: Sign in to My Virgin Media. a. Go to Account settings, then Account details. b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.
May 9, 2024 · You can dial 0800 052 0422 to reach Virgin for free in the UK. If you have available mobile or landlines minutes included and want to get Virgin TV or broadband then you can call 0330 221 4025 for free. If your call allowance runs out then you would be charged at a local rate. Remember that all 0800 numbers are free from landlines and mobiles ...
Our Virgin Media help portal is designed to get you all the support you need for any problems and issues you’re experiencing. From questions about our services to handy troubleshooting guides, all the information you need can be found quickly and easily across our extensive help and support pages. Did you know that 95% of our customers find ...
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Manage your account with My Virgin Media. My Virgin Media . Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much ...
