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  1. You can get in touch with our Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you. Payment Management opening hours: Monday to Friday – 8am to 8pm. Saturday – 8am to 6pm. Sunday – 9am to 6pm. What support is available in My O2 to help me with payment plans?

  2. Feb 20, 2024 · This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help.

  3. Dec 4, 2020 · Advice from an O2 Guru regarding a way to get through: If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options. Press 2 for Everything Else

  4. Feb 27, 2019 · The best way to contact Live Chat is through the My O2 app. If you are having any issues connecting on the computer, make sure you refresh your browser and if you still have issues then clear your cache.

  5. If you don’t pay your bill within 14 days, your account will be restricted. Once a payment is made, any restrictions will be removed within 24 hours. If you’re still having problems, try restarting your device. If you're on O2 Refresh and want to pay off the rest of your Device Plan, give us a call.

  6. Just pop into an O2 store or get in touch to arrange this. For further support and information if you’re having problems paying your bills, find out more about our payment support options.

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  8. Find the best way to get in touch. Contact O2 Customer Services. Get help with any problems you may have with your phone, tablet, account and much more.

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