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      • If a text message or website seems suspicious, reach out to Royal Mail customer service at 03457 740 740. Representatives can confirm the communication is real or fraudulent. Only provide information directly through official customer service channels you initiate.
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  1. If you receive a suspicious email, text message, telephone call that claims to be from Royal Mail or discover a Royal Mail branded website which you think is fraudulent, please report it to reportascam@royalmail.com

  2. For suspicious text messages, please send us a screenshot of the message to reportascam@royalmail.com. For suspicious calls or websites, please include the phone number or website address in the body of the email.

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  3. Apr 9, 2024 · For suspicious text messages, please send us a screenshot of the message to reportascam@royalmail.com. For suspicious calls or websites, please include the phone number or website address in...

  4. Mar 6, 2024 · If a text message or website seems suspicious, reach out to Royal Mail customer service at 03457 740 740. Representatives can confirm the communication is real or fraudulent. Only provide information directly through official customer service channels you initiate.

  5. Jul 20, 2022 · If you receive a suspicious email, text message, telephone call or discover a Royal Mail branded website which you think is fraudulent, please report it to reportascam@royalmail.com.

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  6. You can complete a Scam Mail Report and send it to: FREEPOST SCAM MAIL. Please include any items of mail you’ve received that you believe were sent by fraudsters. This should include the original envelope it was sent in. Or call us on: 0800 0113466 (message service only). You can contact Citizens Advice consumer service by:

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  8. Sep 1, 2021 · Royal Mail will only contact customers via text or SMS if the sender has requested this and is using a product that offers such a service. The company adds: "If a fee is due on an item we'd...