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1. www.bu.edu › tech › aboutIT Help Center : TechWeb : Boston University

   www.bu.edu › tech › about

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   The IT Help Center provides centralized technology support (software, hardware, and account services) to the Boston University community via phone, email, and our walk-in locations. The IT Help Center is a centralized resource with two locations, phone, email and in-person support, and extensive hours designed to meet the technology support needs of the community.

2. www.bu.edu › tech › aboutClient Services & Support : TechWeb : Boston University

   www.bu.edu › tech › about

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   • Service Management
   • Service Desk & Support Operations
   • Client Technology Services
   • Learning & Event Technology Services

   Assistant Director: Katie DeMore

   The Service Management team (SM) focuses on implementing ITIL and IT Service Management (ITSM)across all of IS&T. Their team is comprised of Subject Matter Experts (SMEs) that serve as practice owners and provide guidance to other practice owners, service owners, and IT Leadership across the enterprise. Service Management takes care to ensure our processes translate into an excellent client experience.

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   Assistant Director: Jim Moran

   The Service Desk (SD) serves as the BU community’s primary point of contact into IS&T, leveraging enterprise knowledge and technical expertise to assess client needs and address all inquiries with the appropriate solution or escalation. The Service Desk provides Tier 1 support for all services, and Tier 2 or 3 support for many services such as Blackboard Learn, the primary Learning Management System (LMS) leveraged at BU. Open between eight and 15 hours a day, seven days a week, the Service D...

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   Executive Director: Mark Kimionakis

   Client Technology Services (CTS) serves as a liaison between the BU community and IS&T, leveraging technical expertise to assess business needs, advocate for, and implement technology solutions. CTS staff use their deep technical expertise to serve as subject matter experts (SMEs) and participate or lead service, platform, or project teams. They frequently collaborate with other IS&T staff. CTS owns and operates many key enterprise services for the University, such as e-mail, telephone servic...

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   Executive Director: Linda Jerrett Assistant Director: Dave Kolar

   Learning & Event Technology Services (LETS) serves as the BU Community’s primary point of contact for support in all classrooms owned by the Office of the University Registrar. LETS is open whenever classes are scheduled, and also is available seven days a week to provide support for meetings and events, including large-scale events such as Commencement. Additionally, LETS is an escalation team that specializes in existing and emerging educational technology. Learning & Event Technology Speci...

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3. www.bu.edu › tech › supportCampus Help Desks : TechWeb - Boston University

   www.bu.edu › tech › support

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   If you need immediate help with BUworks, please contact the IS&T Help Desk for your campus: Charles River Campus: ithelp@bu.edu | 617-353-4357. Medical Campus : bumchelp@bu.edu | 617-638-5914.

4. www.brandonu.ca › helpdeskHelpdesk - Brandon University

   www.brandonu.ca › helpdesk

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   Hours of Operation: Monday to Friday. 8:30AM – 4:30PM. Need IT help? – Submit a ticket online. – Email helpdesk@brandonu.ca. – Call 204-571-8 500. Located in the University Library, the IT Helpdesk is your first point of contact for all University-managed IT related questions & problems. We provide support, information, and advice to ...

5. support.ubishops.ca › students-bishopsStudents @ Bishop’s – ITS Virtual Helpdesk

   support.ubishops.ca › students-bishops

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   While you can visit the IT Helpdesk on the 1st floor of the Library Learning Commons, you can also reach us by phone and through our Octopus ticketing system. ITS strongly recommend that you place a ticket for all your questions, requests, and to report a technical issue by login with your BU credentials on Octopus.ubishops.ca. Learn how to ...

6. www.bumc.bu.edu › it › supportContact BUMC IT » BUMC Information Technology | Boston University

   www.bumc.bu.edu › it › support

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   Boston Medical Center (BMC) Help Desk. Phone – 617-414-4500. Web – Information Technology Services (ITS) | Boston Medical Center Intranet (bmc.org) Submit a Request at BMC ServiceNow. Only works if you have a BMC account. If you only have a BU account, call their Help Desk number. Charles River Campus IT Help Center. Phone – 353-HELP (4357)

7. People also ask

   How do I contact the service desk?

   • You may reach the Service Desk by calling 3-HELP (4357), e-mailing ithelp@bu.edu, submitting a ticket through TechWeb, or visiting one of its two walk-up locations . The Service Desk will escalate tickets as needed to the other four Client Services & Support teams.

   Client Services & Support : TechWeb : Boston University

   www.bu.edu/tech/about/departments/client-services-and-support/

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   What is the University IT helpdesk?

   • Need IT help? Located in the University Library, the IT Helpdesk is your first point of contact for all University-managed IT related questions & problems. We provide support, information, and advice to students, faculty, and staff. Our comprehensive database of University IT technology services and walkthrough solutions can be found online here.

   Helpdesk - Brandon University

   www.brandonu.ca/helpdesk/

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   Where is BUMC it service desk located?

   • BUMC IT Service Desk is located at Crosstown Center and the Instructional Building on the BU Medical Campus Hours: Monday – Friday 8:30 a.m. – 5 p.m. Closed University holidays. Need IT help? For IT requests or problems regarding computers, phones and other IT issues, submit an IT request.

   Contact BUMC IT - Boston University

   www.bumc.bu.edu/it/support/contact/

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   Where is the its helpdesk located?

   • The ITS Helpdesk is located on the 1st floor of the Library Learning Commons. Visit us to get IT assistance with your BU applications and accounts. What services does the IT Helpdesk offer? The IT Helpdesk can assist you with technical issues occurring on supported software.

   Students @ Bishop’s – ITS Virtual Helpdesk - Bishop's University

   support.ubishops.ca/students-bishops/

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   Do I need a Bu login name?

   • Some services require a current BU login name; others require a current BU ID. Most services are provided without charge. Prices for hardware repair and some premium services are explained on our pricing page. Call us at 617-353-HELP (353-4357). Visit the IT Help Center at 179 Amory Street or the IT Help Center @ Mugar.

   IT Help Center : TechWeb : Boston University

   www.bu.edu/tech/about/help-center/

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   What is the IT Help Center?

   • The IT Help Center is a centralized resource with two locations, phone, email and in-person support, and extensive hours designed to meet the technology support needs of the community. Some services require a current BU login name; others require a current BU ID. Most services are provided without charge.

   IT Help Center : TechWeb : Boston University

   www.bu.edu/tech/about/help-center/

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8. thenetwork.bu.edu › helpHow Can We Help You? - The Network for Professional Education

   thenetwork.bu.edu › help

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   To update/change your username, contact BU IT Help Center at 617-353-HELP or ithelp@bu.edu How do I pay for my course or webinar? During the registration process, payments for any webinar, course, certificate, or in-person seminar or workshop are processed through Nelnet, which ensures a secure credit card transaction.