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  1. If you’re on Pay Monthly, you can still get our full O2 Travel Bolt On for £6 a day in selected destinations. If you’re on Pay As You Go, you can get our O2 Travel Bolt On for £1.99 a day in selected destinations. You'll be charged our standard rates if you don't have any of our O2 Travel Bolt Ons.

    • International

      Take your plan abroad. Travelling to Europe? Whether you’re...

    • Pay Monthly

      Using voicemail abroad. Before you travel, you'll need to...

    • Bolt Ons

      When you're running low on minutes, texts or data, you can...

  2. If you need medical assistance, or to make a claim, here are the numbers to use. +44 20 8239 3902 when calling from outside the UK. 020 8239 3902 when calling from within the UK. 0844 463 02 02 Lines open Monday-Friday, 8am-6pm. If you have any questions about your policy, please call Customer Service: 0844 463 02 02.

  3. Using voicemail abroad. Before you travel, you'll need to make sure you know your voicemail PIN. Calling 901 as usual works in most countries. If it doesn't, call 1780 free from your mobile, or +44 7802 090 100, and we'll text you the right number to call. Depending on which country you're in, you'll either go straight to your messages or you ...

    • Can I Roam on My O2 Sim?
    • Roaming Outside Europe
    • What Does O2 Travel include?
    • Is O2 Good Value For Roaming?

    Yes. But whether or not you’ll be charged depends upon where you’re going, how you pay and also which tariff you’re on. O2 Travel is what you need to use your calls, text and data abroad, and you can log into your O2 account to see whether you have it as part of your package. Alternatively, dial 202 on your phone and just ask the customer service t...

    If you have a tariff that gives you free O2 Travel in the Inclusive Zone, the following countries are included and you won’t be charged for calls, texts or data as long as you don’t go over your usual allowance: 1. Argentina 2. Australia 3. Botswana 4. Canada 5. Chile 6. Colombia 7. Costa Rica 8. Ecuador 9. El Salvador 10. Greenland 11. Guatemala 1...

    For your £4.99 per day, which you’ll be billed if you’re not eligible for the ‘Inclusive Zone’ or Europe, you get 120 minutes, 120 text and unlimited data. O2 says there’s no cap on data at all, but that “speeds may vary” which, reading between the lines, means you’ll see a slow-down in your connection speed if you’re using more than the amount in ...

    Considering EE, Three and Vodafone have all reintroduced roaming charges – even within Europe – since Brexit went into effect, Virgin Media O2’s decision to abstain from reintroducing them is a huge win for customers; especially those who like to travel and are likely to find themselves hopping around Europe. If you’re off to a destination where yo...

  4. Jul 21, 2023 · A year and a half ago Virgin Media O2 proudly became the odd one out by not following the other major mobile networks in reintroducing EU roaming fees. All O2 and Virgin Mobile customers travelling to Europe have continued, and will continue, to roam like home regardless of whether rules and laws have changed post-Brexit.

  5. Mar 17, 2022 · In that time a lot has changed, but the good news is that O2 is the only major network that isn't bringing back EU roaming charges. Up to 25GB. So, if you're thinking of going on holiday or a trip to one of our Europe Zone destinations, you'll be able to roam freely just like if you were at home.

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  7. Jan 10, 2022 · Roaming free on Virgin Mobile and O2. Connectivity • 10 January 2022. By Gareth Turpin, Chief Commercial Officer, Mobile, at Virgin Media O2. When Virgin Media and O2 came together in June 2021, we were clear from the outset that we would be a customer-first business and the biggest telecoms challenger in the market. Those were not empty words.

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