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      • Contact us by phone, email, facebook, Twitter or visiting a Virgin Mobile store.
      virginplus.ca/en/support/contact-us.html
  1. After deactivation, a final bill will be sent to you on your regular billing date. If your service is cancelled (by you or by Virgin Plus) in the middle of a billing period, you will receive a prorated refund for the portion of month that was not used after the cancellation of your services.

  2. Request a call. Or call 1-888-999-2321. Virgin Plus Community Forum. Join the community! Ask questions and find helpful answers from other Virgin Plus Members. Visit our community forum. Looking to cancel? We get that sometimes things don't work out.

  3. I signed up with another provider and ported my number over. Is my service and monthly plan cancelled automatically now? Or do I still have to call Virgin to get it cancelled?

    • Starter Plans
    • Value Plans
    • Prepaid Plans
    • Home Phone

    Most Virgin Plus members select a monthly postpaid plan, but more options are available. WhistleOut Canada has our recommended Virgin Plus plans, but your needs may be unique. All Virgin Plus customers can choose from Starter plans, Value plans, prepaid contracts, and even home phone service.

    Power users and commuters who want to keep up with the latest Netflix show should consider a Value plan. You don’t need a premium carrier plan with unlimited 5G data when Virgin Plus gives you lots of fast data and nationwide coverage on Canada’s largest 4G LTE network. Subscribers can pay month-to-month or buy a new phone on a two-year contract wi...

    While Virgin Plus isn’t known for its prepaid plans, several options are worth considering. Prepaid plans include voicemail, call display, and most also include nationwide long-distance. You don’t need a credit check to get a Virgin Plus prepaid SIM card; using one is a great way to stay on budget.

    Landline telephones are so 20th century, but they can be useful as a family line or for seniors who feel more comfortable with a good ol’ telephone. Residents of Alberta, B.C. and parts of Quebec can sign up for a home phone linethat uses the Virgin Plus wireless network. This service includes nationwide long-distance, and you can add international...

    • forum.VirginPlus.ca
    • VirginPlus.ca/en/support (en français)
    • fb.com/msg/VirginPlus
    • @VirginPlusCare
  4. If something has changed and your package no longer suits your needs, we might be able to find you a better one. Chat to us online or call 150 from a Virgin Media phone (or 0345 454 1111 from any other phone).

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  6. You can find your temporary phone number in the Critical Information Summary section of your contract. Enter the phone number you’re bringing to Virgin Plus. Oops! It seems that your number transfer request was cancelled. To complete your number transfer, please call us at.

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