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mail: Client Services, CRTC, Ottawa, Ontario K1A 0N2. fax: 819-994-0218. toll free telephone: 1-877-249-CRTC (2782) toll free TTY: Contact us and Support Centre. If you register a complaint by phone, you may also need to send a written version to make sure the CRTC has all the relevant information.
How do I complain to the CCTS? If you have a complaint about your telecommunications or television services, you should first try to resolve the issue with your service provider. If you can’t reach an agreement with your provider, contact the CCTS. For information about how to do this, see the CCTS Guide to Making a Complaint.
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If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us. 1. Provide details about the problem you are experiencing with your wireless, internet, phone or TV services. 2. Be prepared to work with us and your service provider. 3.
As a phone complaint ombudsman, we can help you with a wide range of phone complaints, and how to file a complaint about a cell phone company, home phone (landline) and cellular phone (mobile) products and services including: Wireless/mobile/cell phone services (including voice, data and text) Landline/home telephone service complaints.
1 Step 1: Complaint Submission & Assessment Filing a complaint takes about 15 minutes. If you cannot resolve a problem with your service provider, you can submit a complaint to us. Filing a complaint using our online complaint form is the best way to ensure that we receive all the information we need. It takes about 15 minutes. Once you submit your complaint, we review it to determine whether ...
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Mobile. Your consumer rights for cell phones. We want Canadians to have access to high-quality wireless services at affordable prices. Learn more about mobile services available in Canada and what we are doing to empower Canadians to make informed choices about their cellular services and take advantage of competitive offers in the marketplace.
