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  1. Consumer complaints. Knowing your rights, considerations and how to pursue a complaint against a business or service provider.

  2. Step 1: inform the business of your complaint. We recommend writing to the business before you file a complaint with us. You should advise the business of your complaint by letter, email, or by telephone. Make sure your letter or email includes: the name of the business. how your rights were violated.

    • Go to the company website. The first thing you should do is go to the company website and contact customer service with an explanation of what happened.
    • Contact the Better Business Bureau. Write to your Better Business Bureau. This used to mean taking out pen and paper and snail mailing a letter to them, but not anymore.
    • Contact the Federal Trade Commission (FTC). The Federal Trade Commission will investigate a company if it knows about wrongdoing. In order for it to know, people need to file complaints.
    • Check out the Ripoff Report. Not only is this a good site to post your complaint on; it’s a good site to check out before you go and spend money at businesses.
    • Getting started. Things to consider before making a complaint. Does your complaint involve a business, company, or private individual? Does the other party have a policy or procedure in place regarding your complaint?
    • Know your rights in Canada. Consumer complaints may fall under federal, provincial or territorial legislation depending on the issue. The Government of Canada has legislation that was put in place to protect the rights of consumers.
    • Know your rights in your province or territory. Many consumer complaints fall under provincial and territorial legislation. It is also important to know that legislation and complaint processes may vary between provinces and territories.
    • Prepare. Be prepared. Good preparation will help you present your complaint in a clear, concise and factual way. Before you start, collect all the facts, receipts and other documentation related to your complaint.
  3. To learn more or to file a complaint against a business, contact a provincial or territorial consumer affairs office or a Better Business Bureau near you. Trusted consumer information Published by the Consumer Measures Committee , a working group of federal, provincial and territorial governments, that helps educate and inform Canadian consumers.

  4. File a complaint against a business with BBB, search for a business to file a complaint against, or find out the status of a complaint you submitted.

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  6. Step 0. Endpoints. 0%. I want to: (required) - Select - file a human rights complaint with the Commission file a complaint with the Accessibility Commissioner. Next Question. Start Over. People who come to the Commission are able to file complaints under two acts – the Canadian Human Rights Act and the Accessible Canada Act.

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