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  1. Consumer complaints. Knowing your rights, considerations and how to pursue a complaint against a business or service provider.

  2. Learn more about actions we take with respect to your complaints. Questions about filing a complaint. If you have any questions about filing a complaint, call Consumer Protection Ontario between 8:30 a.m. and 5:00 p.m., Monday to Friday, at: 1-800-889-9768 (toll free) 416-326-8800 (Toronto area) TTY: 1-877-666-6545 (toll free) 416-229-6086 ...

    • Go to the company website. The first thing you should do is go to the company website and contact customer service with an explanation of what happened.
    • Contact the Better Business Bureau. Write to your Better Business Bureau. This used to mean taking out pen and paper and snail mailing a letter to them, but not anymore.
    • Contact the Federal Trade Commission (FTC). The Federal Trade Commission will investigate a company if it knows about wrongdoing. In order for it to know, people need to file complaints.
    • Check out the Ripoff Report. Not only is this a good site to post your complaint on; it’s a good site to check out before you go and spend money at businesses.
  3. To learn more or to file a complaint against a business, contact a provincial or territorial consumer affairs office or a Better Business Bureau near you. Trusted consumer information Published by the Consumer Measures Committee , a working group of federal, provincial and territorial governments, that helps educate and inform Canadian consumers.

  4. File a complaint against a business with BBB, search for a business to file a complaint against, or find out the status of a complaint you submitted.

  5. Request a complaint reference number and be sure to ask the company to update your complaint file when you provide new information. Write down the name, position and, if available, the employee number of staff with whom you are dealing. Keep brief, dated notes of key points discussed. Three keys to effective complaint resolution

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  7. May 4, 2018 · File a complaint against a business. How we address consumer complaints. Learn about actions we may take when you submit a complaint against a business. Search the Consumer Beware List. Check a business’ track record before dealing with them by searching Ontario’s Consumer Beware List or reading recent convictions and compliance notices.

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