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  1. How do I set up CRA direct deposit? Select to show or hide answer. To set up direct deposit payments from the CRA, you have to complete the registration form online or on your mobile banking app.

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    If you call us to update your address or direct deposit information, an agent can help you make these changes through a secure online channel such as My Account.

    Use direct deposit to get your payments. It is fast, convenient and secure. Register today to get your payments on time in the event of an emergency or unforeseen circumstances!

    For more information and to find out how to update your account, please visit our Frequently asked questions about direct deposit.

    Individuals

    If you receive one of the following payments from the CRA and have a Canadian bank account, you can sign up for direct deposit:

    •income tax refund

    •goods and services tax/harmonized sales tax credit and any similar provincial and territorial payments

  2. If you have not received your direct deposit payment and 10 business days have passed since the payment date of your benefit or credit, contact the CRA at 1-800-959-8281. Change your direct deposit information with other government departments. The CRA does not administer the Canada Pension Plan (CPP) or Old Age Security (OAS).

  3. On your Account Details page, select “Manage My Account” and select the “Void cheque/direct deposit info” link from the dropdown menu. This will open your prefilled Account Information form. STEP 4

  4. If you update your direct deposit information, do not close the old bank account until we start depositing payments into your new bank account. If you have already signed up for direct deposit with the CRA, we will use the existing bank account information for any payments you are entitled to receive.

  5. Account Information - CIBC

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  7. For additional information or for assistance, you may: consult the Canada direct deposit enrolment form completion instructions; consult with your financial institution; call 1‑800‑593‑1666 toll free Monday, Tuesday, Wednesday and Saturday from 7 am to 7 pm or Thursday and Friday from 7 am to 10 pm, eastern standard time.

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