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  1. The Desert Valley Hospital Financial Assistance Program applies to uninsured or underinsured patients who come to our facilities for emergency or other medically necessary treatment. This program provides financial relief to patients who qualify based on a comparison of their financial resources and/or income to Federal Poverty Level guidelines.

  2. One application for both hospital and clinic balances. Remaining balances after Financial Assistance Discount can be set up for a payment plan by calling Customer Service at 855-420-7900 Monday through Friday, 7:30 a.m. - 7 p.m. CT or through your MyMercy+ account.

  3. Patients who qualify get some or all of their costs covered regardless of whether they have healthcare coverage, or are uninsured, or are underinsured. Have questions? For more information or if you need assistance, call our Hospital Business Office at 760-843-5000 .

  4. The discount cannot be combined with any other offer or with discounts from student programs, associations and partners. Zone members get the best price, i.e., the lower price between their Zone preferential pricing or the discount offered on the regular price of the item.

  5. Springfield Hospital offers a prompt pay discount in accordance with the following schedule: a. 25% if the full payment is made within 30 calendar days from the date of the first bill. b. 15% if the full payment is made within 40 days from the date of the first bill.

  6. Estimate My Cost. Desert Valley Hospital wants to make the billing process as simple as possible for you. Explore our interactive estimator tool to determine how much a service or procedure might cost.

  7. The estimate may vary based on your medical benefits or eligibility for the hospital’s program for discounts or free care. Launch the Price Estimator. For additional information about our price estimate tool and how it works, please read our frequently asked questions (FAQs) below or call us at (423) 431-1776.

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