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  1. The Desert Valley Hospital Financial Assistance Program applies to uninsured or underinsured patients who come to our facilities for emergency or other medically necessary treatment. This program provides financial relief to patients who qualify based on a comparison of their financial resources and/or income to Federal Poverty Level guidelines.

  2. Patients who qualify get some or all of their costs covered regardless of whether they have healthcare coverage, or are uninsured, or are underinsured. Have questions? For more information or if you need assistance, call our Hospital Business Office at 760-843-5000 .

  3. One application for both hospital and clinic balances. Remaining balances after Financial Assistance Discount can be set up for a payment plan by calling Customer Service at 855-420-7900 Monday through Friday, 7:30 a.m. - 7 p.m. CT or through your MyMercy+ account.

    • Become A Volunteer. Why Volunteer at Desert Valley?
    • What Are The hours?
    • How Old Must Volunteers be?

    Desert Valley Hospital provides highest amounts of charity amongst all area hospitals. Desert Valley Hospital is an innovative 148-bed acute care hospital located in the High Desert, California with a reputation for providing the state-of-the-art quality health care in seamlessly integrated model along with Desert Valley Medical Group, the largest ...

    You can volunteer as few as one or two hours per week. Flexible schedules include daytime, evening and weekend hours.

    Volunteers for our Student Program must be at least a Senior in High School or a current college student pursuing a career in a Healthcare field. Please contact us at 760-241-8000, ext. 8363 for further details.

  4. Springfield Hospital offers a prompt pay discount in accordance with the following schedule: a. 25% if the full payment is made within 30 calendar days from the date of the first bill. b. 15% if the full payment is made within 40 days from the date of the first bill.

  5. The estimate may vary based on your medical benefits or eligibility for the hospital’s program for discounts or free care. Launch the Price Estimator. For additional information about our price estimate tool and how it works, please read our frequently asked questions (FAQs) below or call us at (423) 431-1776.

  6. HPASS is a preloaded multi-day card for 5, 10 or 30 days that gives patients and frequent visitors a discounted parking rate. The HPASS™ card allows for “in-and-out” privileges within a 24-hour time period.