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      • The cardholder has a right to notice when an adjustment is made, to request a fair hearing regarding the adjustment, and to receive provisional credit until the hearing decision is rendered. To request an adjustment, call 1-866-281-2448. To request a fair hearing, call 1-800-552-3431.
      www.dss.virginia.gov/files/division/bp/ebt/cardholder_info/virginia_ebt_card_information_guide_english.pdf
  1. Electronic Benefits Transfer (EBT) If your EBT card was lost or damaged, know that you can call the toll-free EBT customer service help desk at 1-866-281-2448. This includes losing your card in the wake of a natural disaster. The help desk is available 24/7 and offers support in English or Spanish. Learn more.

    • Screening For Eligibility & Applying
    • Flyers/Brochures
    • Forms
    • Related Links
    • Snap Income Eligibility Limits
    • Snap Legal Basis
    Option 1: Screen for eligibility and/or apply online through CommonHelp
    Option 2: Bypass eligibility screening and submit an application manually. Fill out an "Application for Benefits" from the forms section on this page and return it to your local department of socia...

    The chart below provides income eligibility standards and maximum allotments for the Supplemental Nutrition Assistance Program (SNAP)for federal fiscal year 2025. Your household must meet certain requirement to be eligible for SNAP and receive benefits. In most cases, your household must meet both the gross and net income limits described below or ...

    Federal Legal Base - Food and Nutrition Act of 2008
    Federal Regulation Base - 7 CFR, 271 through 283
    State Legal Base - Code of Virginia, Section 63.2-801
  2. CommonHelp is a web-based system that allows Virginia citizens 24/7 easy access to screen and apply for: Cash Assistance (TANF) Child Care Services Energy Assistance (Fuel, Crisis and Cooling) Food Assistance (SNAP) Medical Assistance

  3. A fair hearing is an opportunity to review the way a local social services agency handled your situation about your need for services, money payments, SNAP benefits (food stamps) or Medical Assistance (Medicaid, FAMIS/FAMIS Plus/ FAMIS MOMS, and Plan First).

  4. If your Virginia EBT Card has been lost, stolen or is no longer working, you can report this after login to this online portal or contact local office or call customer service at 1-866-281-2448 for a new EBT card.

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  6. Access your EBT account online to manage your card, view balances and transactions, and receive customer support.

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