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    • 1-800-552-3431

      • The cardholder has a right to notice when an adjustment is made, to request a fair hearing regarding the adjustment, and to receive provisional credit until the hearing decision is rendered. To request an adjustment, call 1-866-281-2448. To request a fair hearing, call 1-800-552-3431.
      www.dss.virginia.gov/files/division/bp/ebt/cardholder_info/virginia_ebt_card_information_guide_english.pdf
  1. Cardholders can access their account balances and the past 3 months of EBT card transactions by visiting http://www.connectebt.com/ and selecting Virginia EBT from the dropdown box. Every time a purchase is made with the EBT card, the receipt prints out the amount of the transaction and the remaining balance.

  2. Also included are administrative disqualification hearings in the SNAP and TANF programs based on fraud referrals from local agencies. Guidance & Procedures. AFH Procedure Manual (PDF) Benefit Disqualification (PDF) EBT Appeals (PDF) Filing a Benefits & Services Appeal (PDF) Forms. Request for Appeal (PDF) Solicitud de Apelación (PDF)

  3. If your Virginia EBT Card has been lost, stolen or is no longer working, you can report this after login to this online portal or contact local office or call customer service at 1-866-281-2448 for a new EBT card.

  4. HOW DO I ASK FOR A FAIR HEARING? Requests for a hearing for services or Medical Assistance must be in writing. You may ask for a hearing for food stamps or for money payments in writing or orally. You may ask for a hearing by telephone by calling your local social services agency or by calling the Virginia

  5. You’ll get the Virginia EBT Card once you’re approved for benefits. Virginia’s EBT customer service number is 1-866-281-2448. How do I check my EBT balance?

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  7. Check your eligibility: Virginia Poverty Law Center offers a short eligibility screening questionnaire. Answer the questions to see if you may qualify for SNAP benefits. Fill out an application: You can apply for Virginia SNAP online, in person, or over the phone.

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