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  1. Frequently Asked Questions What illnesses can online healthcare providers treat? Valley Health doctors and nurse practitioners can treat many conditions online including: UTIs, cold & flu, eye infections, sexual health issues including ED, vomiting, diarrhea, skin issues, depression & anxiety, etc. Online health care providers can also provide prescription renewals, order tests & consults and ...

  2. This includes in-person or remote training, virtual tutorials, medical device training, controlled acts training, homecare device or supply training and certification following training. Using Valley Health Pharmacies also provides you FREE access to our online training portal, materials and resources.

  3. Valley Health Plan recommends that you contact your health care provider directly for the most accurate and up-to-date demographic and participation information. If you are unable to find the provider or specialty you are searching for, you can contact Valley Health Plan Member Services Monday through Friday, 9:00 am-5:00 pm, at 1.888.421.8444 (toll-free) .

  4. Valley Health Plan recommends that you contact your health care provider directly for the most accurate and up-to-date demographic and participation information. If you are unable to find the provider or specialty you are searching for, you can contact Valley Health Plan Member Services Monday through Friday, 9:00 am-5:00 pm, at (888) 421-8444 (toll-free).

  5. With Maple, you can start talking to a family doctor, nurse practitioner, or specialist to get a prescription online in Canada in minutes at the provider’s discretion. We’re a healthcare app for fast, convenient, 24/7 access to Canadian-licensed doctors and nurse practitioners. Thinking about getting a prescription at the walk-in clinic?

  6. Prescription renewal requests will not be taken over the phone. Please call your pharmacy and have them fax a Prescription Renewal Request to us at 613-256-0949. Your physician will review your chart and either fax the renewal back to the pharmacy or request a follow-up appointment before renewing your prescription in that case you will be contacted to set up an appointment.

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  8. TELUS Health’s goal is to empower every Canadian to live their healthiest life. With a newly launched national network of Care Centres, Virtual Care services and now a Virtual Pharmacy, healthcare is being reimagined one innovation at a time.

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