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You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.
- Lost Or Damaged Card
Cancel your lost/stolen/damaged physical PRESTO card: By...
- Account Management
Find answers to all your questions about creating and...
- Lost Or Damaged Card
To receive a refund, you must meet all the requirements below: This PRESTO card is registered to a My PRESTO Account (Refunds cannot be processed for unregistered PRESTO cards) The PRESTO card is included inside the envelope.
- Our Guarantee
- Eligibility
- Requesting A Credit
- Credit Value
We promise to do our best to be on time, however, sometimes delays happen – including those outside our control. Our GO Train Service Guarantee applies to all delayed, regularly scheduled trips, except when delays are caused by extreme weather conditions. If your train’s arrival is delayed by 15 minutes or more, we will credit what you paid for you...
If you travelled on GO Transit and your trip was delayed, you can click on the “Check Trip” link above once the trip is complete to see if it qualifies for a credit. It may take up to 72 hours for the system to show the trip’s eligibility status. If your trip qualifies, see below for how to request a credit. To be eligible, if you’ve travelled with...
You can apply for a credit once the trip is complete and is confirmed to qualify for a credit, as outlined above. Submit your claim onlinewithin 30 days of the delayed trip. If you used a day or group pass, pleasereach out to our Contact Centre.
If your trip qualifies for the Service Guarantee, you will be credited the fare paid for the eligible delayed trip. PRESTO card holders in their 35+ trip discount periods will receive the reduced fare paid as credit on their physical PRESTO card or PRESTO in Mobile Wallet. If you paid by PRESTO contactless with a credit or debit card, including tha...
Find answers to all your questions about creating and managing your PRESTO account. Discover the benefits of registering your PRESTO card and how it can improve your transit experience.
How do I get a refund for money I have loaded on my PRESTO card? To get a PRESTO card refund, your PRESTO card must be added to a PRESTO Account. Some PRESTO products are not refundable.
- You can buy a PRESTO card online or in-person at our Downtown Terminal (430 John St., Burlington), at any Burlington Shoppers Drug Mart location or...
- You can load up to a maximum of $1,000 onto your PRESTO card using cash, debit card or credit card online, in-person at our Downtown Terminal (430...
- PRESTO cards are like money. Losing a card means losing any money that is on the card. You should activate your card immediately after buying and l...
- When you tap your card upon boarding, the PRESTO machine will display the transaction fee for your ride, as well as the remaining balance on your c...
- Every PRESTO card is given a fare type. When you buy a new card, ask the cashier to add the fare type. They may ask you for I.D. to prove your age....
- Yes. Tell the driver that you are paying for more than one fare before tapping your card. Companions must request paper transfers to make connectin...
- Burlington Transit is not responsible for replacing lost, stolen or broken cards. Activated cards with money loaded can be replaced online.
- To get a PRESTO card refund, your PRESTO card must be added to a PRESTO Account. Some PRESTO products are not refundable.Visit the PRESTO website f...
Jun 22, 2024 · How to get a refund on your PRESTO card balance: You cannot get a refund online. You need to fill out a mail-in form: Form A for regular physical cards. Form C for cards stored in mobile wallets (like Google Wallet). You can find these forms on the PRESTO website.
People also ask
How do I get a refund on my Presto card?
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Are Presto cards refundable?
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What if my Presto card is lost or stolen?
You may request a refund by attending at a Transit Agency location with your Registered PRESTO card and requesting a form (the “Refund Request Form”). Balances on unregistered PRESTO cards are non-refundable.
