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You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.
- Lost Or Damaged Card
How do I cancel my lost, stolen or damaged PRESTO card and...
- Lost Or Damaged Card
To receive a refund, you must meet all the requirements below: This PRESTO card is registered to a My PRESTO Account (Refunds cannot be processed for unregistered PRESTO cards) The PRESTO card is included inside the envelope.
Find answers to all your questions about creating and managing your PRESTO account. Discover the benefits of registering your PRESTO card and how it can improve your transit experience.
Jun 22, 2024 · Yes, you can get a refund on the remaining balance of a registered PRESTO card, but there are some conditions: The card must be a physical card registered to your My PRESTO Account. Monthly passes and other fare products are not refundable.
How do I get a refund for money I have loaded on my PRESTO card? To get a PRESTO card refund, your PRESTO card must be added to a PRESTO Account. Some PRESTO products are not refundable.
Complete the online registration form. Wait 24-48 hours for the PRESTO network to update. Tap your card to a PRESTO device within 30 days to update your card's registration.
People also ask
How do I get a refund on my Presto card?
Does Presto offer online refunds?
How do I pay my Presto fare?
What if I forgot to tap off my Presto card?
How do I update my Presto card?
What if my Presto card is lost or stolen?
If you forgot to tap off and the fare deducted from your physical PRESTO card, PRESTO in Mobile Wallet, or charged to your credit or debit card, is incorrect, you can request a refund by either calling the GO contact centre at 1-888-438-6646 or by filling out our webform.