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  1. Lost your PRESTO card? If you have a PRESTO account, learn how to report it lost, stolen or damaged, and transfer its balance, passes, and settings to another card.

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  2. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  3. Load your PRESTO card instantly and effortlessly. Explore how to load your card with ease, ensuring you are always ready for travel.

  4. Here’s the step-by-step of how to report a lost card: 1. Go to prestocard.ca and sign-in to your account. 2. Click on the card you lost. 3. Click on ‘Report Lost Card.’ 4. Choose the option ...

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    • PRESTO
  5. How do I get a free PRESTO card? Children ages 6-12 with a valid library card can get a free PRESTO card at any Branch or Bookmobile to travel free on HSR, GO and Burlington Transit. Only one PRESTO card permitted per child’s library card.

  6. Follow the steps below if you do have an online PRESTO account and wants to transfer card balance or transit pass from lost card to a new replacement card: 1. Buy a new replacement Presto card "In-Person" at Presto fare vending machine, shoppers Drugmart, customer service desk (Subway stations).

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  8. While online or speaking with PRESTO, you can choose to order a replacement card for $6. The replacement card will be sent out by mail to the address in the account profile and will take 7-10 business days to arrive.

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