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      • Log in to your PRESTO account and you will see your balance on the main page. Your online balance can take up to 24 hours to update after you take transit or load your card.
      www.prestocard.ca/en/about/presto-physical-card/checking-your-balance
  1. Have questions about how to load your PRESTO card, setup Autoload and check your card balance? Get the answers to some of our most asked questions here. Where can I load my card or check my balance?

  2. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.

  3. You can register your Presto Card online at PrestoCard.ca. Registration has many benefits: 1. Registered PRESTO cards can be replaced if lost or stolen and the cash balance will be restored. 2. You can access their public transit usage statement online to help with a claim for federal public transit tax credit.

  4. Make a payment(s) using our online system. (Credit cards and e-checks are accepted; some fees may apply. One-time and recurring payments are also available.)

  5. If you want to try it yourself, log into your presto account, mark your old card as lost/damaged, buy a new card (from a presto machine/shoppers), don't register the new card, and on your presto account, transfer the balance to your new card.

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  7. You can get a new PRESTO in Mobile Wallet card through the PRESTO app, your Apple Wallet or your Google Wallet. If you get a new PRESTO in Mobile Wallet card through the PRESTO app while signed into your PRESTO account, it will be added to your account right away.

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