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      • Transfer to a new card you bought in-person: You can buy a replacement card from a customer service outlet, select Shoppers Drug Mart or other retail locations or a PRESTO Fare or Ticket vending machine. After you purchase a new PRESTO card, our system requires you to wait up to 24 hours before your new card information will be recognized online.
      www.prestocard.ca/en/about/report-lost-card
  1. Lost your PRESTO card? If you have a PRESTO account, learn how to report it lost, stolen or damaged, and transfer its balance, passes, and settings to another card.

    • Contact Us

      Have a question or need some help with PRESTO? Get in touch...

  2. You can check your card balance in real time with the PRESTO app. Once you sign in, tap the icon in the bottom right corner of your screen to check your balance. Learn how to check your balance and transfer window in real-time through the PRESTO app

  3. Have questions about how to load your PRESTO card, setup Autoload and check your card balance? Get the answers to some of our most asked questions here. Where can I load my card or check my balance?

  4. If you would like to switch back to using a physical PRESTO card you can request a refund on your balance tied to your digital PRESTO card in Google Wallet and buy a new physical card for $4. A service fee will be applied.

  5. Jun 23, 2024 · Learn how to easily check your Presto Card balance online, via the app, or at station kiosks. Stay updated on your transit funds with simple steps.

  6. Aug 30, 2021 · PRESTO app users can also now instantly and easily check their card balance, transaction history, and last time they tapped on by using the 'check balance' button located in the bottom right corner of your card home page.

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  8. www.ttc.ca › Fares-and-passes › PRESTO-on-the-TTCPRESTO on the TTC

    Your PRESTO card will be cancelled and your TTC Monthly Pass will be transferred to your new PRESTO card. You will be required to purchase another card for $6. It may take up to 24 hours for your card and monthly pass to be cancelled and transferred to the new card.

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