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If you added your PRESTO in Mobile Wallet card to your PRESTO account, you can recover your card by signing in to the PRESTO app on a new device, removing the card from your old device and adding to the new device.
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Have a question or need some help with PRESTO? Get in touch...
- Checking your Balance
Through the PRESTO app. You can check your card balance in...
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Through the PRESTO app. You can check your card balance in real time with the PRESTO app. Once you sign in, tap the icon in the bottom right corner of your screen to check your balance. Learn how to check your balance and transfer window in real-time through the PRESTO app.
Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.
You can either convert an existing PRESTO card or get a new PRESTO in Google Wallet card and set it to the appropriate fare type (e.g. Youth). To convert your kid's card, as a parent, sign in to the PRESTO App on your kid's phone (you might need to install the PRESTO App if it's not already there).
If you do not have a My PRESTO Account, you will need to call the Application & Support Centre at 416-338-8888, so the Fair Pass discount can be applied to your new card. Eligible residents will receive a 12-month Fair Pass discount programmed onto their PRESTO Card Number.
How do I check the balance on my PRESTO card? Will my TTC monthly pass on PRESTO still be available if I lose my PRESTO card? For the 12-Month Pass, why am I charged on the 23rd day of the month prior to the month for which the pass is valid, instead of on the 1st day of the month the pass is valid?
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Frequently asked questions about purchasing and using TTC's Monthly Pass on PRESTO.