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  1. The Unemployment Compensation (UC) program provides temporary income support if you lose your job through no fault of your own, or if you are working less than your full-time hours. For questions or concerns about your UC claim, please call PAULA virtual assistance at (833) 755-0882. File a claim. Reopen a claim. UC Secure Live Chat.

  2. If you have any questions or difficulties with the EI Application online, please call our telephone information service at 1-800-206-7218 from 8:30 am to 4:30 pm and press "0" to talk to a representative. Date modified: 2021-08-12. Answers to questions most often asked on Employment Insurance on-line application.

  3. For Employers. This helps employers know what they need to do for unemployment, like paying taxes, reporting pay, and dealing with appeals and claims. For Employers. CWIA Geographic Solutions. This system offers a full range of features and services to assist labor market analysts, job seekers, and employers in their workforce development needs.

    • On this page
    • You must submit EI reports
    • When to expect your payment
    • If you disagree with the decision about your application for EI benefits
    • Document navigation

    •You must submit EI reports

    •When to expect your payments

    After you apply for Employment Insurance (EI) benefits, you'll have to submit reports to Service Canada every 2 weeks for as long as you receive benefits. They help show your ongoing eligibility and make sure you get the benefits to which you're entitled.

    You'll need your social insurance number and the 4-digit access code we mailed you to submit your reports online or by phone. Once you submit your report, you'll get the date to submit your next one. You have 3 weeks from that date to complete the next report.

    Submit EI report

    If you work or earn money, you must indicate it on your report. If you don't inform Service Canada, you risk being overpaid and having to repay benefits.

    Waiting period

    Before you start receiving benefits, there is 1 week for which you won't be paid. This is called the waiting period. It's like the deductible that you pay for other types of insurance.

    When payments stop

    You stop receiving benefits if: you receive all the weeks of benefits to which you were entitled the payment timeframe during which you can receive benefits ends you stop filing your bi-weekly report you request a termination of your claim to file a new claim If you start working before you finish your current EI claim, you must tell us when you complete your EI report so we can adjust or stop your claim, depending on whether the work is full-time, part-time or by contract. If the work is short-term or a contract, you may re-activate your EI claim and continue to receive your biweekly payments when you’re laid off.

    You can request a reconsideration of the decision. You must submit a request for reconsideration within 30 days after the decision was communicated to you. You can contact Service Canada to help you with your reconsideration request.

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  4. If you are eligible for benefits, you may receive an additional $5 weekly for a dependent spouse plus $3 weekly for one dependent child. If you have no dependent spouse, you can receive $5 weekly for one dependent child, plus $3 weekly for a second dependent child. In either case, the allowance for dependents cannot exceed $8 per week.

  5. Once you have applied for EI benefits, you can view information about your claims in MSCA. On your dashboard, select "View my past claims" to view information about your past EI claims, including payment information. Select a specific claim to view available information. Claim information is available in MSCA for a minimum of 7 years.

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  7. States set eligibility rules for unemployment benefits. Select your state on this map to find the eligibility rules for unemployment benefits. You may be able to file online or by phone. To qualify for benefits, many states require that you: Earned at least a certain amount within the last 12-24 months. Worked consistently for the last 12-24 ...