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If you're on a monthly plan and registered for My Account, you can log in with your Virgin Plus number or the username you created. Whichever is easier for you! Heads up! If your account is no longer active, you'll have to log in with your username. Your username is not necessarily your email address, unless you set it up that way.
- Login
If you're on a monthly plan and registered for My Account,...
- Forgot username or password
Forgot both? First recover your username, then you’ll be...
- Manage your Virgin Plus account.
How to access My Account: Head to virginplus.ca/myaccount...
- Login
Access your Virgin Media account online or on the app to manage bills, diagnose faults, and more.
My Virgin Media makes managing your account easier with all your information in one place. Access your bills, diagnose faults and manage your package.
My Account lets you: PAY your bill. VIEW bill history and usage info. REVIEW your plan and add-ons. Register now.
Log in to My Virgin Media to manage your account, view bills, set up Direct Debit, and change your package online.
How to access My Account: Head to virginplus.ca/myaccount and login. For your best experience, visit us on a desktop computer rather than a mobile device. Heads-up! You'll need to register for My Account first. Grab your Virgin Plus phone number or account number and head to virginplus.ca/register to get started. Back to top.
If you need to change your memorable word, you can do so through My Virgin Media. Just follow these steps: Sign in to My Virgin Media. Select Account settings. Select Account details. Scroll to Telephone security details. Tap Edit next to Memorable word. Enter a new memorable word, in line with the rules. Tap Save.
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