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  1. Step 6 – Put it in writing. If you aren't successful in resolving your complaint on your first attempt, write a letter or email to the general manager, president or owner of the business. You can contact the business: by mail. by registered mail.

  2. File a complaint against a business with BBB, search for a business to file a complaint against, or find out the status of a complaint you submitted.

  3. If you can’t resolve the issue directly with the organization, you may decide to file a formal complaint. Choose one of the options below. File a complaint about a business. Learn how to file a complaint about a business under the Personal Information Protection and Electronic Documents Act (PIPEDA) and access the complaint form.

  4. Step 1: inform the business of your complaint. We recommend writing to the business before you file a complaint with us. You should advise the business of your complaint by letter, email, or by telephone. Make sure your letter or email includes: the name of the business. how your rights were violated.

  5. Step 0. Endpoints. 0%. I want to: (required) - Select - file a human rights complaint with the Commission file a complaint with the Accessibility Commissioner. Next Question. Start Over. People who come to the Commission are able to file complaints under two acts – the Canadian Human Rights Act and the Accessible Canada Act.

  6. 2. If you do not get a satisfactory response to your letter, or no response at all, you can then file a complaint against the business with the Ministry of Government and Consumer Services. You cannot make a formal complaint by phone or e-mail, you must complete a Ministry complaint form available online at ontario.ca.

  7. A complaint can be filed by one of the following methods: Via Better Business Bureau's website – file a complaint. Or by submitting a written letter of complaint to your BBB (please include your ...

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