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Step 1: inform the business of your complaint. We recommend writing to the business before you file a complaint with us. You should advise the business of your complaint by letter, email, or by telephone. Make sure your letter or email includes: the name of the business. how your rights were violated.
- Consumer complaints and enforcement
If so, we move to step 2. 2. Contact the business on behalf...
- Consumer Protection Act
Under the Consumer Protection Act, when you order a product,...
- Consumer complaints and enforcement
- The Complaint Process
- The Consumer Beware List
- Inspection and Investigation
- Charges and Prosecution
When we receive a consumer complaintabout a business, we take a number of steps to: 1. Determine if the consumer’s rights may have been violated under the Consumer Protection Act, 2002 or other consumer protection lawsfor which the Ministry of Public and Business Service Delivery and Procurement is responsible. 1. If not, we explain this to the con...
The Consumer Beware Listlets people search for businesses and check if they’ve had any charges, convictions or compliance notices relating to consumer protection law within the last 790 days (26 months). A business can be added to the list if it does not: 1. respond to us after we try to contact them twice about a consumer complaint 2. resolve the ...
The Ministry of Public and Business Service Delivery and Procurement has a team of inspectors who work to stop violations before they happen with education and awareness tools like warning letters and deficiency notices. As part of a compliance inspection, these inspectors have the right to: 1. enter a business 2. examine documentation 3. access el...
If found guilty of violating the Consumer Protection Act, 2002, an individual can be fined up to $50,000, or sentenced to up to two years less a day in prison. A corporation can be fined up to $250,000.
Reporting unfair or deceptive business practices. If you believe you have been deceived, you may contact: The Competition Bureau by using their online complaint form; Your provincial or territorial consumer affairs office; The Better Business Bureau; The Canadian Anti-Fraud Centre
Under the Consumer Protection Act, when you order a product, it must be delivered within 30 days of the promised delivery date or you can ask for a refund. However, if you choose to keep the item that was delivered late, you lose your right to get a refund for it. You also can’t be charged for receiving an item or service that you did not ...
Submitting a Complaint to the Ministry. Please fill in all the details in this form. Mandatory fields are indicated by an asterisk (*) and must be completed in order to submit the complaint. We will let you know when we have received your complaint. If your submission indicates that a business may have contravened consumer protection laws ...
2. If you do not get a satisfactory response to your letter, or no response at all, you can then file a complaint against the business with the Ministry of Government and Consumer Services. You cannot make a formal complaint by phone or e-mail, you must complete a Ministry complaint form available online at ontario.ca.
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Phone: 416-603-3010 Toll Free: 1-866-258-4383 Fax: 416-603-3021 Fax Toll Free: 1-866-545-5357 Email: complaints@fairpractices.on.ca
