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Before an inmate can call someone, the person and phone number must be added to the inmate's authorized call list. An inmate can have a maximum of 40 phone numbers on their authorized list. To add a number to their authorized phone list, the inmate must provide the name (s), phone numbers and street addresses to CSC for pre-approval.
In general, inmates may access the telephone system five hours a day, with additional access in case of an emergency. There is a 20-minute limit on all calls made on a pay phone. After that time, the call automatically ends. All inmate telephones are shut off between the hours of 11 p.m. and 6 a.m. seven days a week.
Visiting and communicating with an inmate. Family and friends are encouraged to maintain contact with inmates throughout their sentence. This can be done through visits, phone calls, and letters. Find information on: institutions. visiting an inmate. phone calls with an inmate. writing to an inmate.
If you’re unsure of who called you, contact our Customer Service department@ 1.866.516.0115 to help you figure out the name of the caller and the facility they called from. If you know the caller and would like them to call you back, Customer Service can help you deposit funds for them so they can call you back.
Inmate phone calls. You cannot directly call an inmate. You can leave a voice mail for an inmate: learn about phone calls and messages at Synergy inmate phones; non-privileged voice mail messages are recorded; An inmate can call you from a correctional or remand centre: non-privileged phone calls are recorded; Message an inmate
Select Your Facility Below. Tablets Your inmate has access to tablets. Make a deposit to their account so they have more ways to be productive, and you have more ways to stay connected. If you are asked to be Telmate Verified it means your facility requires verification of your identity prior to acceptance of an inmate's calls.
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For the public – to access voicemail services or deposit funds, register online at www.gettingout.com, or call 1-866-713-4761. Persons accessing public services will need the inmate/resident’s PIN. For inmates/residents – to transfer money to your phone account, dial 411#. For other concerns about the phone service, dial 211#.
