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  1. There are two ways to book a virtual appointment: Directly with a practitioner with whom you already have a relationship (e.g., family physician, general practitioner). In most cases you can call your practitioner’s ofice to book the appointment or use their online booking system. Through an online virtual health platform with a new practitioner.

  2. This guidance and related tools are intended to help primary care clinicians and those planning and delivering virtual primary care to be purposeful and deliberate in their use of virtual care modalities. It may also be useful to those involved in coordinating the delivery of virtual care, such as medical office assistants.

    • Fear of The Unknown
    • What Medical Conditions Are Suitable/Not Suitable For Virtual Care?
    • How to Arrange A Virtual Visit
    • Tools You Need For A Virtual Visit
    • What to Expect from A Virtual Visit: from Start to Finish

    Many patients are enthusiastic about virtual care’s potential but have concerns about key issues: 1. Is virtual care safe and effective? 2. Can I manage the technology to connect with my doctor? 3. Will the system be secure enough to ensure my privacy? 4. How will virtual care affect my relationship with my doctor? Fortunately, the answer to the fi...

    You can safely use virtual visits for: Medical problems that can’t be treated without an in-person physical examination are NOT suitable for virtual care. These include: Although you may need to see a doctor in person for your first appointment for these types of problems, follow-up visits may be well suited to virtual care.

    If you have a regular family doctor, that office should be your first point of contact for any medical problem that is appropriate for a virtual visit. If you are looking to see a specialist virtually, start by seeing your family doctor, who is already familiar with your condition. Here are some steps to arrange a virtual visit:

    To be ready for a video visit, you must first prepare your communications device and Internet connection. Here are some steps to take: Also take time to prepare the location for the video visit: 1. have a comfortable seat with adequate lighting so the doctor can see you; 2. choose a private space where other people can’t see or hear you; and 3. eli...

    Before the start of the video visit Video visits are similar to in-person appointments when it comes to the information you need on hand: 1. your health insurance card (if your province/territory’s health cards don’t include a photo, also be sure to have photo ID so the doctor can confirm your identity); 2. a list of your symptoms, when each starte...

  3. Virtual care is a virtual meeting between a patient and their health-care provider. Virtual care can be done via a telephone call, or via a video conference if you have a smartphone, tablet or computer with internet access. Through virtual care, patients can get advice and support for their health care needs. You do not need to meet in person.

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  4. CPSO’s Virtual Care policy sets out expectations for Ontario doctors, with additional guidance in the Virtual Care: Advice to the Profession companion document. You can contact CPSO's Patient & Public Help Centre if you have questions about virtual care that you received: Phone: (416) 967-2603 / 1-800-268-7096 ext. 603 (Toll-Free)

  5. Virtual appointments are a little different from in-person appointments. Learning about and preparing for these differences can help you make the most of your appointment: before, during and after. We hope this checklist can help.

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  7. Avoid rapid movements. Avoid wearing reflective clothing or clothing with loud patterns or stripes, or solid red, black, or white. Avoid cluttered backgrounds. Consider disabling virtual background unless it is required. Examine the benefits and risks before connecting and discuss them with the patient.

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