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  1. Whether you’re looking to change your account details, find help when your circumstances have changed or finding out how to make a payment, all you need to do is choose a category that you think will help you. You’ll then be given step-by-step guides, clear information, helpful links, bill breakdowns and a video to answer your questions.

  2. Turn off your Wi-Fi and make sure you're connected to our network. Don't worry there won't be any data charges. Bookmark the My Account page for easy access.- This link will only work from your phone, not from your computer.

  3. To make your credit or debit card payment online through your My Virgin Media account: Register or sign in to My Virgin Media. Select the bills tab. Enter the amount you wish to pay without the £ sign. If you’re making a card payment for the first time, enter your card details. Click Continue. Make sure all the payment details are correct ...

  4. You can pay your Virgin Media bill online by making a one-off payment using a Visa, MasterCard and Maestro card. Your card provider might need more information before the payment can be approved and not all pre-pay card payments will be accepted. It may take up to 9 hours for the payment to appear in your account.

  5. You'll find your area reference in the top right hand corner of your paper bill. Or if you've signed up for eBilling, you'll find it on the email alert and your online eBill. It's a 2-digit number.

  6. Jul 19, 2023 · The quickest and easiest way to pay your bill. With Direct Debit your monthly payment is taken automatically on or around your preferred payment date. Set up a Direct Debit with ease. Sign in to your My Virgin Media account; Go to ‘View bill’ at the top of your dashboard; Then set up Direct Debit and select ‘Set up now’

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  8. Jul 29, 2016 · It’s straight forward to set-up: just sign-into my.virginmedia.com and there's an option to set up a Direct Debit in the My Bills section. One off payments. Of course, you can make direct payments to Virgin Media if that’s what you’d rather do. There’s a number of ways to pay your bill directly. My Virgin Media. You can use the My ...

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