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  1. Virginia Department of Social Services Division of Benefit Programs SNAP EBT Replacement Request and Client Attestation Complete this form for loss due to theft, card skimming, or similar situation and return it to your local department of social services. Head Of Household: Last 4 Digits of Social Security Number:

  2. discovering your benefits were stolen. Your local department of social services must receive your claim and any required forms within 30 days of the discovery of the theft. to file a report about the stolen benefits. 2. Report the fraud and receive a new card 3. Start a replacement claim 4. Contact 3-1-1 or your local non-emergency law enforcement

  3. Change your PIN immediately and report your card/benefits stolen to either Virginia's EBT Client Customer Service Helpdesk at 866-281-2448 (accessible 24 hours a day, 7 days a week) or your local department of social services.

  4. Aug 2, 2023 · Virginia can now use federal funding to replace benefits that are stolen between Oct 1, 2022 and Sept. 30, 2024 if the loss is due to card cloning, skimming, and other fraudulent methods. Regular SNAP benefits, Disaster SNAP, and emergency allotments can be replaced. VDSS cannot replace P-EBT benefits.

  5. How do I use my Virginia EBT card to shop? What is a PIN (Personal Identification Number)? How do I select my PIN? What do I do if my EBT card is lost, stolen or damaged? Misuse of your Food Stamp benefits is a violation of state and federal laws. Click here for more information. Learn about nutrition with PayPerks Virginia FoodSmarts.

  6. If your EBT card is lost, stolen, or damaged, call the toll-free Customer Service Help-Line at 1-866-281-2448 to report it. A new card will be mailed to you on the next business day or you can contact your worker to request a new card and come in and receive a replacement.

  7. Thieves place an illegal device on an ATM or a retailer’s card-swiping machine to copy EBT card information. This is called card skimming. Criminals can then use the information to make fake EBT cards. This is called card cloning. Thieves use the fake cards to purchase food and beverages from SNAP-authorized stores using stolen SNAP benefits.

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