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      • by calling 866-281-2448, visiting ConnectEBT.com, or downloading the ConnectEBT mobile app (Apple App Store or Google Play Store). Report the fraud and receive a new card by calling Virginia’s EBT Client Customer Service Helpdesk at 866-281-2448 (accessible 24 hours a day, 7 days a week) or contact your local department of social services.
      www.dss.virginia.gov/benefit/EBTScam/files/replacement_funds/English_EBT-replacement_funds-flyer.pdf
  1. If your EBT card was lost or damaged, know that you can call the toll-free EBT customer service help desk at 1-866-281-2448. This includes losing your card in the wake of a natural disaster. The help desk is available 24/7 and offers support in English or Spanish.

  2. Change your PIN. by calling 866-281-2448, visiting ConnectEBT.com, or downloading the ConnectEBT mobile app (Apple App Store or Google Play Store). Report the fraud and receive a new card. by calling Virginia’s EBT Client Customer Service Helpdesk at 866-281-2448 (accessible.

  3. Change your PIN immediately and report your card/benefits stolen to either Virginia's EBT Client Customer Service Helpdesk at 866-281-2448 (accessible 24 hours a day, 7 days a week) or your local department of social services.

  4. www.rva.gov › social-services › esi-snapsnapetESI - SNAP/SNAPET - Richmond

    If an EBT card is lost, stolen or damaged, the cardholder can call the toll free, 24-hour Virginia EBT Customer Service Help Line at (866) 281-2448. After verifying the identity and address of the cardholder, the original card will be deactivated and a new one issued.

  5. If your Virginia EBT Card has been lost, stolen or is no longer working, you can report this after login to this online portal or contact local office or call customer service at 1-866-281-2448 for a new EBT card.

  6. Call the Virginia EBT hotline number at 1-866-281-2448. Your state may require you to change your PIN, report your card stolen, and/or request a new card. If your benefits were electronically stolen in or after October 2022 (e.g., through skimming or phishing), you may be eligible to apply for reimbursement.

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  8. Contact your state agency to report stolen SNAP benefits. Households have 90 calendar days after the state has started their plan (July 17, 2023) to submit a retroactive claim. Report theft within 30 calendar days of discovering and submit a claim form within 10 calendar days after report.

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