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Ask for the Fraud department, explain what's happened, and be clear what they—and you—can do to resolve it. Call the number printed on the back of your card. You can usually notify them online or in their app, too. Filing a report with your local police department will help you document your case.
If you think someone's been using your PayPal account without your permission, report it immediately. Change your password and update security questions.
Jul 11, 2022 · Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Report fraud to protect PayPal. Change password & security questions if compromised. Types of fraud include unauthorized activity & fake emails/websites.
Pretending to represent customer service and requesting that you share personal info such as your password or 2-factor authentication code, send money as a “test” transaction, or download software is never legitimate. If a message asks you to contact PayPal customer service, go to the PayPal Help Center.
It’s extremely important to report any suspected instances of fraud. If you think your account has been compromised change your password and update your security questions right away to protect your account (we may limit what you can do on your account until you do so).
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PayPal's Resolution Center offers a range of options for users to manage their payments, including reporting unauthorized payments and requesting refunds.