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  2. You can troubleshoot connectivity issues using the Xfinity app. Select WiFi and click the Troubleshoot option. If the option to run the test isn’t available in the Xfinity app, try updating to the latest version. If our system detects a problem we can’t fix online, you’ll have the option to schedule a technician visit.

  3. Aug 10, 2017 · You can also quickly reset your modem using the Xfinity app (download our Xfinity apps). If the gateway/modem restart process doesn't solve your issue, try one of the following sections below, or get help connecting to the network for the first time. Troubleshoot internet through the Xfinity app.

    • Restart Gateway. The most common method to fix the “no Internet access” issue is to restart the gateway. Just power off/unplug your gateway, wait for several minutes or so, and power on/re-plug the gateway again to see whether you can connect to your Internet or not.
    • Reset Modem. The second way to fix the “wifi showing connected but no internet access” issue is to reset your modem to factory defaults. For modem factory reset, just unplug and re-plug it.
    • Replace Your Router. If you can normally connect to the network without a router, it means that the problem is caused by your router. Then, try to fix it or just replace the old router with a new one.
    • Disable Security Software. Sometimes, your antivirus programs may interrupt and block your network connection. Therefore, if you can’t connect to the Internet, you can try to disable or turn off the security applications on the devices that have no Internet access.
  4. If your Xfinity TV or Internet isn’t working, use the Xfinity Assistant online or in the Xfinity app to troubleshoot the issue. Xfinity customers who rely on non-verbal communication have access to dedicated customer support services through our ASL Support Center.

  5. In this video we show you some troubleshooting tips of how to fix Xfinity common issues like: No Internet, No Wifi, or Slow Speeds🙌🏻 Please take a moment ...

    • 2 min
    • 44.1K
    • Juan Camacho
  6. Aug 11, 2017 · You can check for service interruptions by: . Using the Xfinity mobile app . Logging into your Comcast account and clicking the check for service interruptions link. Visiting the Xfinity Status Center . Calling 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) .

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