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  1. Transfer to a new card you bought online: Select the cancelled/lost card; Choose “Report lost card” from the quick links on the left hand side; Select “Cancel this card and buy a new card online” and follow the prompts; Remember or write down the PIN you set when ordering. Your card will be delivered in 7-10 business days.

  2. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  3. Have questions about how to tap and transfer with your physical PRESTO card, contactless credit and debit card, or PRESTO in Google Wallet? Get the answers to some of our most asked questions here.

  4. Registration allows students to get a replacement card quickly and transfer any remaining balance (school board pass). Note: Some schools take care of registering their students’ PRESTO cards. Please check with the school if you have not been informed of this.

  5. www.octranspo.com › en › faresPresto - OC Transpo

    NEW: Transfer your card balance to another card in your account, a new card you bought online, or a new card you bought in-person. You can only transfer your card balance from a cancelled Presto card to another Adult card in your account or a card with the same fare type as the cancelled card, and the card you’re transferring to can’t have ...

  6. If you would like to switch back to using a physical PRESTO card you can request a refund on your balance tied to your digital PRESTO card in Google Wallet and buy a new physical card for $4. A service fee will be applied.

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  8. If you purchase a new card in person from a Customer Service Outlet, you can transfer your balance online or by phone at 1-877-378-6123. Please do not register your new card or add a period pass, or set up Autoload/Autorenew as this is done automatically for you as part of the card replacement process.

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