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Lost your PRESTO card? If you have a PRESTO account, learn how to report it lost, stolen or damaged, and transfer its balance, passes, and settings to another card.
- Contact Us: Live Chat, Phone Support & Help - PRESTO Card
Have a question or need some help with PRESTO? Get in touch...
- Transfer Balance & Other Lost Card FAQs| PRESTO
Find answers to all your questions about reporting your lost...
- Contact Us: Live Chat, Phone Support & Help - PRESTO Card
Have a question or need some help with PRESTO? Get in touch with PRESTO customer support. Contact us through various channels to address your inquiries, concerns, and requests.
Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.
As soon as you receive your card, you should register it at prestocard.ca or complete a paper Presto registration form and mail it to the Presto Customer Service Centre. Registration lets you: Transfer funds to a new card if your card is lost or stolen; Access your Transit Usage Report for tax credit purposes
Note: There is no need to transfer the school board pass to the new card as this is already done by PRESTO. For faster replacement, go to an OC Transpo Customer Service Centre or to authorized retail locations and buy a replacement card for $6.
Dec 12, 2022 · In the past, riders had to buy a new card – online or in-person at select locations - but today, riders have the option to use a spare PRESTO card (unregistered or already registered to your account) to transfer funds, passes and settings from the lost card.
People also ask
What if I Lost my Presto card?
How do I report a lost or stolen Presto card?
Can I add a new card to my Presto account?
Can I use a spare Presto card?
How long does it take to transfer a Presto card?
How do I get a Presto card?
Aug 30, 2021 · If you add it to an account or load a transit pass, you’ll have to buy another card to complete the transfer. For more information on how to cancel your lost, stolen or damaged PRESTO card and transfer your balance, go here. New ways to pay. The PRESTO app isn’t the only thing that’s new.