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  1. Have a question or need some help with PRESTO? Get in touch with PRESTO customer support. Contact us through various channels to address your inquiries, concerns, and requests.

  2. Lost your PRESTO card? If you have a PRESTO account, learn how to report it lost, stolen or damaged, and transfer its balance, passes, and settings to another card.

  3. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  4. Apr 1, 2020 · Contact PRESTO customer service at 1-877-378-6123. Visit any customer service outlet. Kindly bear in mind that it takes up to 24 hours for your PRESTO card to be canceled once reported. Also, PRESTO is not responsible for any changes to the card during the cancellation period.

  5. Dec 12, 2022 · In the past, riders had to buy a new card – online or in-person at select locations - but today, riders have the option to use a spare PRESTO card (unregistered or already registered to your account) to transfer funds, passes and settings from the lost card.

  6. You can transfer your balance online or over the phone at 1-877-378-6123 if you buy a new card in person from a Customer Service Outlet. Please do not register your new card, add a period pass, or configure Autoload/Autorenew because this is done for you as part of the card replacement process.

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  8. Here’s the step-by-step of how to report a lost card: 1. Go to prestocard.ca and sign-in to your account. 2. Click on the card you lost. 3. Click on ‘Report Lost Card.’ 4. Choose the option ...

    • 3 min
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    • PRESTO
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