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  1. Have a question or need some help with PRESTO? Get in touch with PRESTO customer support. Contact us through various channels to address your inquiries, concerns, and requests.

  2. Lost your PRESTO card? If you have a PRESTO account, learn how to report it lost, stolen or damaged, and transfer its balance, passes, and settings to another card.

  3. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  4. Apr 1, 2020 · Contact PRESTO customer service at 1-877-378-6123. Visit any customer service outlet. Kindly bear in mind that it takes up to 24 hours for your PRESTO card to be canceled once reported. Also, PRESTO is not responsible for any changes to the card during the cancellation period.

  5. Note: There is no need to transfer the school board pass to the new card as this is already done by PRESTO. For faster replacement, go to an OC Transpo Customer Service Centre or to authorized retail locations and buy a replacement card for $6.

  6. Dec 12, 2022 · In the past, riders had to buy a new card – online or in-person at select locations - but today, riders have the option to use a spare PRESTO card (unregistered or already registered to your account) to transfer funds, passes and settings from the lost card.

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  8. Jun 23, 2024 · logging in to your PRESTO account on their website (recommended), using the PRESTO apps chat feature, or calling their customer service line. Whichever method you choose, you’ll be able to ensure your balance is safe and transfer it to a new card to avoid any commuting disruptions.

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