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  1. Transfer to a new card you bought in-person: You can buy a replacement card from a customer service outlet, select Shoppers Drug Mart or other retail locations or a PRESTO Fare or Ticket vending machine. After you purchase a new PRESTO card, our system requires you to wait up to 24 hours before your new card information will be recognized online.

  2. Have a question or need some help with PRESTO? Get in touch with PRESTO customer support. Contact us through various channels to address your inquiries, concerns, and requests.

  3. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  4. Aug 30, 2021 · If you buy a new card in person – from a Customer Service Outlet, Shoppers Drug Mart Outlet or a PRESTO self-serve machine – do not add it to a PRESTO Account or load a transit pass. This is done automatically as part of the card transfer process.

  5. Dec 12, 2022 · In the past, riders had to buy a new card – online or in-person at select locations - but today, riders have the option to use a spare PRESTO card (unregistered or already registered to your account) to transfer funds, passes and settings from the lost card.

  6. Apr 1, 2020 · If you lose your PRESTO card, you can easily cancel the card by. Logging into your My PRESTO Account via the website or app; Contact PRESTO customer service at 1-877-378-6123; Visit any customer service outlet; Kindly bear in mind that it takes up to 24 hours for your PRESTO card to be canceled once reported.

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  8. PRESTO cards can be loaded with HSR passes (PRESTO PASS) or with money (PRESTO E-purse) to use as fare. Please contact Accessible Transportation Services Customer Care Representatives for more information about the move to PRESTO on DARTS at 905-529-1212, press 3

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