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      • If so, just follow the in app load prompt to complete your load or follow the ‘unlock card now’ prompt and instructions. The instructions in the app will allow you to quickly and easily use your card for travel again. An ‘unlock card now’ notification.
      www.metrolinx.com/en/discover/new-to-nfc-with-the-presto-app-here-are-some-pro-tips
  1. Cancel your lost/stolen/damaged physical PRESTO card: By logging into your PRESTO account through our website (recommended option) By logging into your PRESTO account and using our Chat feature; By Calling us at 1-877-378-6123; Cancelling a PRESTO card is permanent. Once you cancel your PRESTO card, it can’t be used again.

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      Have a question or need some help with PRESTO? Get in touch...

  2. You can check your card balance in real time with the PRESTO app. Once you sign in, tap the icon in the bottom right corner of your screen to check your balance. Learn how to check your balance and transfer window in real-time through the PRESTO app

  3. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  4. Sometimes when you don’t load your PRESTO card properly, your card basically gets corrupted (aka blocked). Try to unblock the card by checking your balance on the app by tapping your PRESTO card on it.

  5. Here’s the step-by-step of how to report a lost card: 1. Go to prestocard.ca and sign-in to your account. 2. Click on the card you lost. 3. Click on ‘Report Lost Card.’ 4. Choose the option ...

    • 3 min
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    • PRESTO
  6. Simply click through the instructions starting with “Load Your Card”. It can take up to 24 hours for the funds to be credited to your PRESTO Account. Please note that you must tap your card to a device within 30 days in order for your transaction to be completed.

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  8. He asked if he could take a look at my card, went to the booth and peeled off the back stickers to take down the account number. He angrily told me that he had to deactivate the presto card because it was breaking ToS.

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