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Sometimes when you don’t load your PRESTO card properly, your card basically gets corrupted (aka blocked). Try to unblock the card by checking your balance on the app by tapping your PRESTO card on it.
Cancel your lost/stolen/damaged physical PRESTO card: By logging into your PRESTO account through our website (recommended option) By logging into your PRESTO account and using our Chat feature; By Calling us at 1-877-378-6123; Cancelling a PRESTO card is permanent. Once you cancel your PRESTO card, it can’t be used again.
Find answers to all your questions about creating and managing your PRESTO account. Discover the benefits of registering your PRESTO card and how it can improve your transit experience.
Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.
Has your card stopped working? Please bring it to one of our customer service outlets where they will be able to test the card and replace it if needed. https://www.prestocard.ca/en-US/Pages/ContentPages/CSO.aspx
Here’s the step-by-step of how to report a lost card: 1. Go to prestocard.ca and sign-in to your account. 2. Click on the card you lost. 3. Click on ‘Report Lost Card.’ 4. Choose the option...
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How do I unblock my Presto card?
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What happens if I don't load my Presto card properly?
Can I transfer my card balance from a cancelled Presto card?
PRESTO card. 25,235 likes · 107 talking about this. We're GTHA's & Ottawa's public transit smartcard. Online Monday to Friday.