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  1. Sometimes when you don’t load your PRESTO card properly, your card basically gets corrupted (aka blocked). Try to unblock the card by checking your balance on the app by tapping your PRESTO card on it.

  2. Find answers to all your questions about creating and managing your PRESTO account. Discover the benefits of registering your PRESTO card and how it can improve your transit experience.

  3. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  4. You can get a digital PRESTO card in Apple Wallet or Google Wallet, use contactless credit or debit to pay your fare, or buy a physical card in-person anytime. Hello PRESTO NEW TO PRESTO

  5. Be careful of how you tap your Presto card. If you tap it with the card in your wallet, but the wallet contains either a Visa or Mastercard chip credit card, it would register as an invalid tap-in on GO. Successive invalid tap-ins after will result in your card being locked.

  6. If you registered your PRESTO in Google Wallet card to your PRESTO account, you can recover your card by signing into the PRESTO app on a new device, removing the card from your old device and adding it to the new device.

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  8. Is there a way to remove 1 card for my friend to link the card to be account? I stumbled on a 3 year old Twitter chat with Presto support that said it wasn't possible. Wondering if that has changed.

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