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    • ‘unlock card now’ prompt and instructions

      • If so, just follow the in app load prompt to complete your load or follow the ‘unlock card now’ prompt and instructions. The instructions in the app will allow you to quickly and easily use your card for travel again. An ‘unlock card now’ notification.
      www.metrolinx.com/en/discover/new-to-nfc-with-the-presto-app-here-are-some-pro-tips
  1. Find answers to all your questions about creating and managing your PRESTO account. Discover the benefits of registering your PRESTO card and how it can improve your transit experience.

  2. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  3. Transfer to another card in your account: Sign into your PRESTO account; Select your cancelled/lost card; Choose “Report lost card” from the quick links on the left hand side; Select “Cancel and transfer your balance and details to another card in your account” and follow the prompts

  4. Sometimes when you don’t load your PRESTO card properly, your card basically gets corrupted (aka blocked). Try to unblock the card by checking your balance on the app by tapping your PRESTO card on it.

  5. Here’s the step-by-step of how to report a lost card: 1. Go to prestocard.ca and sign-in to your account. 2. Click on the card you lost. 3. Click on ‘Report Lost Card.’ 4. Choose the option ...

    • 3 min
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    • PRESTO
  6. If you ordered a card with a My PRESTO Account from the PRESTO website, you'll need to activate it before you ride. Cards purchased in person are already activated. Activate your card online, through PRESTO’s Chat feature, or by calling PRESTO at 1-877-378-6123 and following the automated instructions.

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  8. My phone number is linked to a Presto account, but I've forgotten my username and password. Unfortunately, in order to retrieve my username and reset my password, I need to answer the security questions associated with my account.

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