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  1. Electronic Benefits Transfer (EBT) If your EBT card was lost or damaged, know that you can call the toll-free EBT customer service help desk at 1-866-281-2448. This includes losing your card in the wake of a natural disaster. The help desk is available 24/7 and offers support in English or Spanish. Electronic Benefits Transfer (EBT) is a system ...

  2. Call 1-866-281-2448 (toll-free) Press 1 for English or 2 for Spanish. Enter your 16-digit card number. Enter the last 4 digits of the Social Security Number (SSN) of the person on the case, followed by the pound sign. PLEASE NOTE: If you do not have an SSN, you will be asked to enter your 7-digit case number.

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    • Screening For Eligibility & Applying
    • Flyers/Brochures
    • Forms
    • Related Links
    • Snap Income Eligibility Limits
    • Snap Legal Basis
    Option 1: Screen for eligibility and/or apply online through CommonHelp
    Option 2: Bypass eligibility screening and submit an application manually. Fill out an "Application for Benefits" from the forms section on this page and return it to your local department of socia...

    The chart below provides income eligibility standards and maximum allotments for the Supplemental Nutrition Assistance Program (SNAP)for federal fiscal year 2025. Your household must meet certain requirement to be eligible for SNAP and receive benefits. In most cases, your household must meet both the gross and net income limits described below or ...

    Federal Legal Base - Food and Nutrition Act of 2008
    Federal Regulation Base - 7 CFR, 271 through 283
    State Legal Base - Code of Virginia, Section 63.2-801
  3. If your Virginia EBT Card has been lost, stolen or is no longer working, you should call customer service at 1-866-281-2448 for a new EBT card. They will immediately disable the old card and arrange for the mailing of replacement EBT card to your address. The mailing process takes from 7-10 business days.

  4. All applications for benefit services may be obtained during our office hours or you may apply for benefits in the following ways. You can apply by fax at 540-727-7584, by mailing an application at your request, apply online at www.dss.virginia.gov or by calling 1-855-635-4370.

  5. Food Assistance (SNAP) Health Care Coverage; You can choose to apply only for health care coverage or multiple benefit programs. You can also use this page to find information about the benefit programs, partner agencies, and navigating CommonHelp. Resources to those new to CommonHelp

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  7. Supplemental Nutrition Assistance Program (SNAP) can be used like cash to buy eligible food items from authorized retailers. Authorized retailers will display either the Quest logo or a picture of a Virginia EBT card. A SNAP account is established for eligible households and automatic deposits are made into the account each month. To access the ...

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