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- If a customer receives a suspicious email, they should forward it to phishing@paypal.com. From there, our security experts can determine if it's a fake. If it is, we'll get the source of the email shut down. Reporting these emails helps protect customers and everyone else, too.
If you believe you've received a phishing email, follow these steps right away: Forward the entire email to phishing@paypal.com. Do not alter the subject line or forward the message as an attachment. Delete the suspicious email from your email account.
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- Recognize Suspicious Activity
Forward the entire email to phishing@paypal.ca and delete it from your inbox. Don't click any links in a text message that appears to be from PayPal, but doesn’t seem right. Forward a copy to PayPal. Here's how: Find answers to commonly asked questions and get help with your PayPal account.
Notify us immediately if you see fraudulent activity or unauthorized transaction in your PayPal account. Here's how to report unusual account activity. Explore what PayPal offers in your location.
Report fraud to protect PayPal. Change password & security questions if compromised. Types of fraud include unauthorized activity & fake emails/websites.
- Phishing Email/Message
- Invoice and Money Request Scams
- Advance Fee Fraud
- Overpayment Scam
- Prize Winnings
- High Profit – No-Risk Investments
- Fake Charities
- Shipping Scams
- Prepaid Shipping Label Scam
- Package Rerouting Scam
Received a suspicious email, or message or been directed to a fake website? Forward it to phishing@paypal.comand then delete it. We’ll investigate it for you. Don't reply, open links, download attachments, or call any listed phone number.
These scams can happen in numerous ways: 1. You receive an invoice or money request through PayPal, but for a product/service/crypto you never ordered. Don’t pay it. 2. You receive an invoice or money request through PayPal, and the bad actor has included an alarmist note. The note asks you to call their fake customer service number. 3. You receive...
If you get an offer for free money, there's probably a catch. Typically, fraudsters will ask you to send some smaller amount (for taxes, for legal documents, etc.) before they can send you the millions you’re promised, but which they never intend to send you. How to avoid this scam: Don't wire money to someone you don't know.
A customer sends a PayPal payment that is more than the purchase price of the order and then asks you to wire them the difference.This scammer may have paid with a stolen credit card, bank account number, or checking account.Messages asking you to pay a small handling fee to collect fabulous prizes are usually a scam. You send the handling fee and get nothing in return. How to avoid this scam: Don't send money to someone you don't know. A legitimate prize won’t require you to pay to receive it.
These types of investments are usually scams and include messages insisting that you “Act Now!” for a great deal. How to avoid this scam: Discontinue communication with this person/company.
Scammers use disasters to trick kind-hearted people into donating to fake charities. This usually happens when there is a refugee crisis, a terrorist attack, or a natural disaster (like an earthquake, flooding, or famine). How to avoid this scam: Thoroughly check the background of any charity to make sure your donation goes to real victims. Use res...
There are several ways fraudsters incorporate shipping into their schemes. Be sure you’re familiar with the following: My shipping service scam 1. The buyer asks you to use their shipping account because they can get a discount, they have a preferred vendor they’ve worked with for years, or their shipping service is cheaper or more reliable. In ano...
You receive an order from a customer who asks you to use their prepaid label to cover the shipping charges. (They may tell you that they can get their labels at a discounted price.)By providing the label, the customer controls the destination of the package. They may send it to another country, a PO box, or some other untraceable location.The buyer reroutes the package so they can file a complaint that they never received it. 1. A buyer places an order and provides an incorrect or fake shipping address. 2. The shipping company tries to deliver the package but isn't able to. 3. The buyer monitors the online tracking information and notices that the shipper couldn't deliver the packag...
The fraudster wants your camera AND your payment but hasn’t actually paid you at all. Before sending anything, login to PayPal and check that you received a payment. To report a suspicious email or website, forward it to phishing@paypal.com and we’ll investigate it for you.
People also ask
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If you think someone's been using your PayPal account without your permission, report it immediately. Change your password and update security questions.
