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  1. Jul 21, 2022 · Virgin Media O2 has today expanded its list of services that can be accessed without eating into mobile data allowances, adding fuel poverty, debt advice and financial support organisations as part of a wide range of measures targeted at those struggling most in the cost-of-living crisis.

  2. At a time when living costs are rising and people’s finances are under increasing pressure, we are working hard to help the country stay connected. Find out what we’re doing to help support our customers and communities, where to get help if you’re struggling with your bills, and how we’re continuing to invest in our network.

  3. Mar 1, 2023 · Virgin Media O2 has expanded its list of services that can be accessed without eating into mobile data allowances to help customers who may be struggling with rising costs.

  4. Jun 22, 2022 · Social broadband tariff for customers receiving benefit payments: Virgin Media was one of the first telecoms providers to launch a broadband package for those facing financial difficulty and receiving certain benefit payments. Launched in November 2020, Essential Broadband offers speeds of 15Mbps and originally cost £15 a month, however last ...

  5. Aug 19, 2024 · Helping people stay connected. Virgin Media O2 has extensive measures to support customers experiencing financial difficulty to stay connected. This includes its Essential broadband and Essential broadband plus plans which offer a reliable broadband service for people who receive benefit payments.

  6. Aug 20, 2024 · The O2 Essential Plan forms part of Virgin Media O2s ambition to strengthen digital inclusion in the UK, with a goal to connect over one million digitally excluded people through free and affordable connectivity and services.

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  8. In addition, any existing support processes we have in place to support vulnerable customers e.g. accessible billing and emails, will continue after the move from Virgin Mobile to O2. If you need any additional support please contact O2 customer services on 0344 809 0202, webchat /stores