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  1. May 27, 2022 · How long do my Volt benefits take to activate? It can take up 14 days from the date your services are activated for the benefits to be applied for both Virgin Media and O2 services, but we normally see the O2 benefit being applied first.

    • Sign Up and Login
    • Profile and Settings
    • Using Benefits
    How do I log into the My Benefits app? First, make sure you're connected to the Virgin Plus network or WiFi. How you log in will depend on if you are on the Virgin Plus network or on WiFi.
    How do I turn off my WiFi? Head to Settings > WiFi. Turn off your WiFi. Don't forget…. If you're a Internet, Home Phone or Tablet only Member, you'll need to be on Wi-Fi to use the My Benefits app.
    How do I customize what Benefits I want to see in Just for You? Head to My Profile and tap to edit your favourites then select the categories you want to see more of.
    How do I turn on or off push notifications? You can manage your push notifications by going to Settings> Push Notifications.
    How do I redeem coupons and promo codes? Tap the Benefit you want to redeem then tap the Get this button. Your coupon/promo code will appear on the screen and will automatically be saved to My Bene...
    Where are all my coupons and promo codes saved? Head to the menu and hit My Benefits. All your Benefits are saved here. Once you've used a Benefit, tap on the 3 dots on the right, and then tap on M...
    Can I share my coupons/promo codes with friends and family? Member Benefits are exclusive to Virgin Plus Members. Your friends and family can get hooked up with Member Benefits by joining Virgin Pl...
    The My Benefits app isn't showing any Benefits nearby on the map. Are there any Benefits that I can redeem online instead? Yep! Look for the Online label on Benefits you've saved. Tap a Benefit you...
  2. If the name on your Virgin Media broadband account matches the name on your O2 mobile account, your Volt benefits will be added automatically within 14 days. This will happen unless you were already a customer of both before 18 October 2021. In this case, you'll need to go into My O2 to activate your benefits.

  3. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Check Virgin Media broadband speeds availability at www.virginmedia.com/join/availability .

  4. Ensure you have your phone with your old SIM card powered on, as you will receive a text message to confirm the transfer from your existing provider. Heads up! Transferring your mobile number can take up to 1 hour. Transferring a landline phone number can take a couple of days.

  5. A quick and easy way to redeem Member Benefits. The My Benefits app makes redeeming your Member Benefits easier than ever. Grab promo codes, enter contests, and redeem offers all from your phone.

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  7. A quick and easy way to redeem Member Benefits. The My Benefits app makes redeeming your Member Benefits easier than ever. Grab promo codes, enter contests, and redeem offers all from your phone.

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